Terms of Service
Last updated: 2026-04-27
These Terms of Service govern your access to and use of the Kornora website and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Acceptance of Terms
By engaging Kornora or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms constitute a legally binding agreement between you and Kornora.
2. Services
Kornora provides business and technology transformation services, including but not limited to: IT infrastructure consulting and implementation, custom software development, automation systems, and communication solutions (SMS, Email, WhatsApp, Viber, Telegram, and other platforms). Services may be delivered on a project basis or under a retainer agreement, as specified in the applicable Statement of Work or Service Agreement.
3. Client Responsibilities
The Client is responsible for providing accurate, complete, and timely requirements, data, and access necessary for Kornora to perform the services. The Client shall designate a primary point of contact with decision-making authority. Delays caused by incomplete or inaccurate requirements may affect project timelines and deliverable quality. Kornora's ability to deliver high-quality work depends significantly on the Client's investment in defining clear and correct requirements.
4. Payment Terms
Payment terms are flexible and will be specified in the individual Statement of Work or Service Agreement. Unless otherwise agreed in writing, the standard payment structure is 25% upon project commencement and 75% upon delivery. Retainer engagements are billed monthly in advance. All fees are exclusive of applicable taxes unless stated otherwise. Late payments may result in suspension of services.
5. Refunds & Cancellations
Due to the bespoke nature of our services, refunds are generally not provided once work has commenced. Kornora guarantees that deliverables will meet the agreed-upon requirements and specifications as documented in the Statement of Work. In the event of a dispute, both parties agree to work in good faith to reach a mutually acceptable resolution. Kornora commits to making reasonable efforts to address any concerns and find an agreement that serves both parties.
6. Intellectual Property
Kornora retains ownership of all pre-existing intellectual property, tools, frameworks, methodologies, and general know-how used in the delivery of services. Upon full and final payment, the Client receives a non-exclusive, perpetual license to use the deliverables for their internal business purposes. Custom source code, configurations, and materials developed specifically for the Client shall be transferred to the Client upon full payment, unless otherwise agreed in writing.
7. Confidentiality
Both parties agree to maintain the confidentiality of all proprietary, sensitive, or confidential information disclosed during the course of the engagement. This obligation survives termination of the agreement for a period of three (3) years.
8. Limitation of Liability
To the fullest extent permitted by law, Kornora shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the services. In no event shall Kornora's total aggregate liability exceed the total fees paid by the Client for the specific engagement giving rise to the claim.
9. Disclaimers
Kornora does not guarantee specific business outcomes, results, or return on investment from its services. Results depend on various factors including but not limited to the accuracy and completeness of requirements provided by the Client, timely Client cooperation, and external market conditions. Kornora commits to delivering work that meets the agreed-upon requirements and specifications. Services are provided 'as is' and 'as available' to the extent permitted by law.
10. Term & Termination
Either party may terminate the agreement with thirty (30) days' written notice. In the event of termination, the Client shall pay for all work completed up to the termination date. Upon termination, any outstanding deliverables shall be handed over to the Client upon payment of outstanding fees.
11. Governing Law
These Terms are designed to comply with the laws of the United States, the European Union (including France and Germany), and Bosnia and Herzegovina. The governing law for any dispute shall be determined based on Kornora's formal place of registration and the Client's location. Nothing in these Terms shall exclude or limit any mandatory consumer protection rights you may have under the laws of your country of residence. Kornora will update this section once its formal jurisdiction of registration is determined.
12. Changes to These Terms
We may revise these Terms from time to time. The most current version will always be posted on our website with a revised 'Last updated' date. Continued use of our services after changes constitutes acceptance of the revised Terms.
13. Contact Us
If you have any questions about these Terms of Service, please contact us at privacy@kornora.com.